Telephone
Computing Services provides support for on campus telephones and voice mail. Support includes fixing broken equipment, troubleshooting telephone line problems, collecting usage data on services, evaluating service needs and determining the best solutions to meet the requirements, and working with external service providers to solve problems. Telephone service may be requested by submitting a workorder to Computing Services.
At this time, the telephone lines at ASC are completely utilized. No additional lines are available. Please do not submit requests for new lines unless there is a vacant line in your building that can be moved. Identify the vacant line on the request. The limitation is being addressed via the cable plant project. Currently, ASC does not provide individual voice mail service. The option is under investigation. Each student, faculty, and staff member does have an email address thru which they can be contacted.
Documentation & Mannuals
Long Distance Calling
- You need a PAC to place toll calls.
- To place a toll call dial 9 1 (area code) (prefix) (phone number) (dial tone) enter your PAC
International Dialing
- To place a international call from on campus dial 9 011 (country code) (city code) (phone number) PAC Be careful of your dialing. Some people are dialing 911. This causes a response from Public Safety.
International Fax
- Telecomm does not support fax machines. Some users fax machines require a pause (3-6 seconds) between the number and your PAC.
- If you need assistance, you may contact Computing Service Help Desk at 7741
Dial-up Internet Service
- Dial-up internet service is available for faculty, staff and students. A user account can be set up by visiting Computing Service help desk. The help desk as all the information you need to set up your PC to access this service.
- You can call the help desk at 517- 7741 for information
Caller ID
- Caller ID is only available to subscribers who have a digital phone. Do not buy a “digital” telephone as it will not allow caller id.
- Caller ID information is sent out when any campus user places a call on campus the phone number and campus office name appears.
- When placing an off campus call, caller id information is sent as Adams St College 719-587-XXXX
